AWS Cloud Support
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Our AWS cloud support services meet today’s business and IT challenges, speed up development and transformation, and lower costs. Our dynamic range of cloud services are designed to offer a comprehensive technology-platform that is fully customized to your needs. We take an in-depth analysis of your business environment, so we can focus on the solution that is best for your business.
Features |
Silver |
Gold
|
Platinum
|
|---|---|---|---|
| Dedicated Availability | 8 hours/6 days a week | 8 hours/6 days a week | 8 hours/6 days a week |
| Approaches | Ticket, IM | Ticket, IM | Ticket, IM & Phone |
| Support Level | I | II | III |
| Response Time | < 15 mins | < 15 mins | < 15 mins |
| AWS Platform Support |
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| Real Time Monitoring of AWS Platform |
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| Servers/Instances Supported | Unlimited | Unlimited | Unlimited |
| Incidents Supported | Unlimited | Unlimited | Unlimited |
| Identity and User Permission Management |
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| EC2 OS Updates and Security Fixes |
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| Server Core Apps Patching and Upgrades |
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| Server Core Apps Configuration and Optimization |
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| Backup Management |
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| Implementation and Management of Tailored Backup and DR Strategy | Available as addon |
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| Bespoke Monitoring and Alerting Setup | Available as addon |
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| AWS Certified SysOps/Architect |
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| Monthly Audit Reports |
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| Followup Meeting Frequency | Monthly | Fortnightly | Weekly |
| Account Review |
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| AWS Cloud Best Practices Recommendations |
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| Cost Optimization Support | Available as addon |
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| AWS Cloud Architectural Support | General | Contextual based on your use case | Consultative review and guidance based on your applications |
| AWS Cloud Security Guidance and Compliance Support | Available as addon | General |
|
| On-Premises to AWS Cloud Migration Support | Available as addon |
|
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| Complete Solution Design | Available as addon | Available as addon |
|
| Devops | Available as addon | Available as addon |
|
| Contact us | Contact us | Contact us |
Features |
Basic |
Standard |
Premium |
|---|---|---|---|
| 24x7 Support | Ticket | Ticket, IM | Ticket, IM & Phone |
| Support Level | I | II | III |
| Monthly Hours | 20 | 20 | 20 |
| Response Time | < 15 mins | < 15 mins | < 15 mins |
| AWS Platform Support |
|
|
|
| Identity and User Permission Management |
|
|
|
| EC2 OS Updates and Security Fixes |
|
|
|
| Server Core Apps Patching and Upgrades |
|
|
|
| Server Core Apps Configuration and Optimization |
|
|
|
| Backup Management |
|
|
|
| Implementation and Management of Tailored Backup and DR Strategy | Available as addon |
|
|
| Bespoke Monitoring and Alerting Setup | Available as addon |
|
|
| AWS Certified SysOps/Architect |
|
|
|
| AWS Cloud Best Practices Recommendations |
|
|
|
| Cost Optimization Support | Available as addon |
|
|
| AWS Cloud Architectural Support | General | Contextual based on your use case | Consultative review and guidance based on your applications |
| AWS Cloud Security Guidance and Compliance Support | Available as addon | General |
|
| On-Premises to AWS Cloud Migration Support | Available as addon |
|
|
| Complete Solution Design | Available as addon | Available as addon |
|
| Devops | Available as addon | Available as addon |
|
| Contact us | Contact us | Contact us |
